Shipping Policy
Shipping Policy
Effective Date: September 14, 2026
Last Updated: September 14, 2026
At TopTrendyGear, we focus on made-to-order golf apparel, accessories, and personalized golf gifts.
Because many of our products are produced after an order is placed, delivery time includes both production time and shipping time.
Please review the information below before placing your order.
How Our Shipping Works
Made-to-Order Production
Most TopTrendyGear products are made to order.
Production generally begins after your order has been confirmed and your product, size, design, and personalization details have been submitted.
Because products are produced specifically for each order, production time is separate from shipping transit time.
1. Estimated Delivery Time
Production Time
Most orders require approximately:
1–3 business days for production
Personalized or more complex orders may require additional production time depending on the customization requested.
Shipping Time
For eligible U.S. orders:
Standard Shipping: approximately 3–7 business days after production
Express shipping options, when available, will be displayed during checkout.
Estimated Total Delivery Time
For most U.S. orders:
Approximately 4–10 business days
This estimate includes:
Production: 1–3 business days
Shipping: 3–7 business days
During peak seasons, holidays, unusually high order volume, severe weather, or carrier disruptions, production or delivery may take longer.
Important: Production time occurs before shipping begins.
2. Order Processing
After an order is placed:
- Order Confirmation: Sent shortly after checkout
- Production: Typically begins within 1–2 business days
- Shipping: Tracking information is provided once the order is handed over to the applicable carrier or logistics provider
If your order includes personalization, please carefully review all names, text, images, sizes, and other customization details before submitting your order.
3. Shipping Costs
United States
Current shipping charges are displayed at checkout based on the products in your order and the shipping method selected.
TopTrendyGear currently offers:
- Standard shipping
- Express shipping, where available
- Free standard shipping on eligible orders of $150 or more
Your final shipping cost will always be shown before payment is completed.
TopTrendyGear's current website is already advertising free shipping on orders over $150, so this threshold should remain identical on the announcement bar, PDP, cart, checkout, and Shipping Policy.
International Shipping
International shipping availability depends on the product and destination.
Shipping fees and available methods may vary by country and will be calculated and displayed during checkout.
International delivery may take longer due to carrier routing, customs processing, and local delivery conditions.
4. Production, Fulfillment & Shipping Locations
TopTrendyGear LLC is a U.S.-based company with a head office in Wichita, Kansas.
We work with a network of third-party production, fulfillment, and logistics partners in the United States and internationally.
Depending on:
- the specific product,
- production capacity,
- product availability,
- personalization requirements,
- and the customer's delivery destination,
an order may be assigned to different production or fulfillment locations.
The production location and shipping origin are not necessarily the same.
Tracking information may therefore show an origin, fulfillment center, carrier processing facility, or transit point in the United States or another international location.
Orders are routed through an appropriate production and fulfillment partner based on the product, available capacity, and delivery destination.
Regardless of location, our production and fulfillment partners are expected to follow TopTrendyGear's product and quality requirements.
Phần này mình lấy cùng logic minh bạch mà BirdieTee đang dùng: production và shipping origin có thể khác nhau, và tracking có thể phản ánh production facility, fulfillment center hoặc logistics route.
5. Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information when available.
You can also use our Order Tracking page to check your shipment status.
Tracking information may progress through statuses such as:
Order Confirmed → In Production → Shipped → In Transit → Out for Delivery → Delivered
Please note that carriers may require additional time to scan a package into their tracking system after shipment.
The location shown in tracking may represent a production facility, fulfillment center, logistics hub, carrier processing facility, or transit point.
6. Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully confirm:
- Full name
- Street address
- Apartment/unit number
- City
- State
- ZIP/postal code
- Country
- Contact information
If you notice an address error after placing your order, please contact us as soon as possible.
Address changes cannot be guaranteed after production or shipping has started.
Once a package has been handed to the carrier, we may no longer be able to modify the delivery address.
7. Customs, Duties & Taxes
International orders may be subject to:
- Customs duties
- Import taxes
- VAT/GST
- Local processing or handling fees
These charges are determined by the destination country's authorities and may be the responsibility of the customer unless otherwise stated during checkout.
Customs processing may also affect delivery times.
8. Shipping Delays
Delivery may occasionally be delayed due to:
- Severe weather
- Carrier volume
- Customs inspections
- Local holidays
- Transportation disruptions
- Peak shopping seasons
- Circumstances outside our reasonable control
Shipping delays alone do not necessarily indicate that a package is lost.
If tracking has not meaningfully updated or your package has not arrived after the estimated delivery timeframe, please contact our Customer Support team.
9. Lost, Stolen, or Damaged Packages
Lost in Transit
If a package is confirmed lost in transit by the carrier or fulfillment partner, please contact us.
We will review the shipment and, where eligible, provide an appropriate replacement or refund in accordance with our policies.
Marked as Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it:
- Check the delivery location and surrounding area
- Check with household members or neighbors
- Contact the carrier where appropriate
- Contact TopTrendyGear Customer Support if further assistance is needed
We will assist with available carrier investigation procedures where possible.
Damaged During Shipping
If your item arrives damaged, defective, or incorrect, please contact us and provide:
- Your order number
- Clear photos or videos of the issue
- Photos of the packaging where applicable
Eligible claims will be handled according to our Return & Refund Policy.
10. Multiple Items in One Order
For logistical reasons, items purchased in the same order may sometimes be produced or shipped from different fulfillment locations.
As a result:
- Items may arrive in separate packages
- Packages may have different tracking numbers
- Packages may arrive on different dates
There is no additional shipping charge solely because an order is split into multiple packages.
TopTrendyGear's existing policy already discloses that multi-item orders can be shipped separately, so keeping this section is useful.
11. Order Changes & Cancellations
If you need to request:
- an address correction,
- a size change,
- a personalization change,
- or an order cancellation,
please contact us as soon as possible after placing the order.
Because most products are made to order, once production begins, changes or cancellations may no longer be possible.
Any cancellation or modification request is subject to the terms stated in our Cancellation and Return & Refund Policies.
12. Shipping Restrictions
Shipping availability depends on the carrier, destination, and product.
Certain carriers or products may have restrictions involving:
- P.O. Boxes
- APO/FPO/DPO addresses
- Remote destinations
- Countries or regions affected by legal or carrier restrictions
If delivery is not available to your selected destination, this will normally be reflected during checkout.
13. Contact Us
For shipping-related questions, please contact:
TopTrendyGear LLC
Email: cs@toptrendygear.com
Phone: +1 (302) 601-2346
Head Office:
4925 S Broadway Ave Unit #8036
Wichita, KS 67216
United States
Business Hours:
Monday–Friday, 9:00 AM–5:00 PM Central Time
We typically respond to email inquiries within 1–2 business days.
If we are unable to answer your call during business hours, please leave a voicemail with your name, order number, phone number, and a brief message. Our support team reviews voicemail each business day.